🛡️ Privacy Policy

At Sketchie, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our photo-to-coloring book conversion service.

By using our service, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described here.

Personal Information

• Name and email address (for order processing and communication)
• Shipping address (for delivery of your coloring book)
• Payment information (processed securely through Stripe)
• Order history and preferences

Photos You Upload

• Photos you upload for conversion into coloring pages
• Metadata associated with your photos (dimensions, format)
• Converted sketch versions of your photos

Technical Information

• Browser type and version
• Device information and operating system
• IP address and approximate location

Service Delivery

• Processing and fulfilling your coloring book orders
• Converting your photos into high-quality sketches
• Printing and shipping your coloring books
• Providing customer support and handling enquiries

Communication

• Sending order confirmations and shipping updates
• Responding to your questions and support requests
• Sending promotional emails (only with your consent)

Service Improvement

• Analysing usage patterns to improve our service
• Enhancing our photo conversion technology
• Fixing bugs and improving performance

We treat your photos with the utmost care and respect. Your photos are personal memories, and we understand the importance of keeping them private and secure.

Security Measures

• Photos are transmitted using encrypted HTTPS connections
• Stored securely with access controls
• Only accessed by authorised systems for conversion
• Never shared with third parties for marketing

Browser-Side Processing

During the preview stage, some processing happens directly in your browser:

• Preview images are generated locally on your device
• Photos are only uploaded to our servers when you place an order
• You can delete your photos from the browser at any time

Storage Duration: Photos stored in your browser are temporary:

• Cleared when you close the browser tab
• Not accessible to other websites
• You can manually clear them at any time

Server-Side Processing

• Photos are uploaded only after you confirm your order
• Processing occurs on secure, encrypted servers
• Converted images are stored temporarily for printing
• All photos are deleted after order completion

We only share your data with trusted third parties when necessary to deliver our service. We never sell your personal information.

Service Providers

• Stripe: Secure payment processing - we never store your card details
• Lulu: Professional book printing and fulfilment
• Shipping partners: Delivery of your coloring book to your address
• Cloud infrastructure: Secure hosting and photo processing
• Analytics: Understanding how our service is used (anonymised data only)

Legal Requirements

• We may disclose data if required by law
• To protect our rights and safety
• To prevent fraud or security issues

Retention Periods

• Uploaded photos: deleted after order completion
• Converted sketches: deleted after printing is confirmed
• Order records: retained for 2 years for customer support
• Payment records: retained as required by financial regulations
• Account data: retained until you request deletion

Your Rights

• Request access to your personal data at any time
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing of your data for specific purposes

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Encrypted storage for sensitive data
• Regular security audits and updates
• Access controls and authentication for all systems
• Secure development practices and code review

We use cookies and similar technologies to improve your experience:

Essential Cookies

• Session management and authentication
• Shopping cart and order processing
• Security and fraud prevention

Analytics Cookies

• Understanding how visitors use our site
• Measuring the effectiveness of our features
• Identifying areas for improvement

Marketing Cookies

• Delivering relevant advertisements
• Measuring ad campaign effectiveness
• Retargeting visitors who have shown interest
• Social media integration and sharing

You can control cookies through your browser settings. Note that disabling certain cookies may affect your experience on our site.

Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for all international transfers.

Where we transfer data outside the UK/EEA, we use Standard Contractual Clauses or other approved mechanisms to ensure your data receives an adequate level of protection.

We may update this Privacy Policy from time to time. We'll notify you of changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this page

Your continued use of our service after any changes constitutes acceptance of the updated policy. We recommend reviewing this policy periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

We aim to respond to all privacy-related enquiries within 48 hours.